FAQ Generation

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Overview

The FAQ Generation feature uses AI to analyze customer conversations and identify the most frequently asked questions. It then automatically generates a knowledge base of FAQs, empowering customers to find answers quickly and reducing the load on your support team.

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Benefits

• Save Time: Automatically compile common questions into helpful FAQs.
• Improve Customer Experience: Provide customers with self-service options.
• Reduce Support Load: Free up your team to focus on more complex issues.

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How to Use FAQ Generation

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Enabling FAQ Generation

1. Log in to Your ChatDash Account and navigate to your Agency Dashboard.

2. Click on Project Reports button.

3. Toggle on Frequently Asked Questions before generating a report.

4. Click Generate to create the report.

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Accessing Generated FAQs

• The generated FAQs will be included in the project report, which you can download and share with your clients.

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Utilizing FAQs

• Customer Portal: Publish the FAQs on your website or help center.
• Agent Training: Use FAQs to train new team members.
• Continuous Improvement: Regularly update the FAQs based on new data.