Knowledge Base

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Overview

Voiceflow Knowledge Base menu in the client dashboard allows clients to view and manage their knowledge base data sources. ChatDash directly integrate with Voiceflow Knowledge Base API to fetch the knowledge base data sources. We don’t store any knowledge base data sources in ChatDash. This saves agency time and effort in managing the knowledge base for the clients.

You can perform the following actions in the Knowledge Base menu:

• View Knowledge Base: View the knowledge base data sources.
• Add Knowledge Base: Add new knowledge base data sources.
• Edit Knowledge Base: Edit the existing knowledge base data sources.
• Delete Knowledge Base: Delete the knowledge base data sources.

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Adding Knowledge Base Data Sources

These are the supported data sources type for the knowledge base:

• Plain Text
• URL
• Sitemap
• Text
• PDF
• DOC

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Previewing AI Responses

You can preview the AI responses generated by the knowledge base data sources in the AI Preview section. You can also check the sources that are used to generate the AI responses.

1. Sign in to the ChatDash client dashboard.

2. Click on the Knowledge Base menu.

3. Click on the AI Preview Button on top-right.

   

4. You will see the AI Preview modal.

5. Ask a question and hit enter to see the AI response.

   

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Editing Knowledge Base Settings

You can edit the knowledge base settings to customize the ai model and its settings.

1. Sign in to the ChatDash client dashboard.

2. Click on the Knowledge Base menu.

3. Click on the Setting Button on top-right.

   

4. You will see the Knowledge Base Settings modal.

   

5. You can edit the following settings:

   • AI Model: Select the AI model to be used for generating the AI responses.
   • Temperature: Set the temperature of the AI model. (Higher temperature generates more creative responses.)
   • Max Tokens: Set the maximum number of tokens to be used for generating the AI responses.
   • Chunck Limits: Set the reference chunk limits for the AI model.
   • System Prompt: Set the system prompt for the AI model.

6. Click on the Save button to save the settings.