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Overview

ChatDash doesn’t pull any conversations/messages from the chatbot platform except for Voieflow & OpenAI projects. (You can see all the conversations without using our supported channels by toggling on “Use External Widget” in a chatbot creation process.). If you are conneting any other chatbot builder’s chatbot, You must use one of ChatDash’s supported channels to keep track of conversations/message data. See supported channels here: Supported Channels

The Conversations menu in the client dashboard provides messages exchanged between the chatbot and the users.

You can filter the conversations based on the following criteria:

  • Date Range: Filter conversations based on the date range.
  • Keywords: Filter conversations based on the keywords present in the messages.
  • Tags: Filter conversations based on the tags assigned to the conversations. (MARK REVIEWED, SAVE FOR LATER, etc.)

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Conversation Actions

You can also perform the following actions on the conversations:

  • Assign Custom Tags: Assign custom tags to the conversations for easy identification. (Coming Soon)
  • Mark Reviewed: Mark the conversations as reviewed. (Voiceflow only)
  • Save for Later: Save the conversations for later review. (Voiceflow only)
  • Delete: Delete the conversations.
  • Export to CSV: Export the conversations to a CSV file for further analysis.

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Voiceflow Specific Options

For Voiceflow projects, you can toggle on/off the following options:

  • Intent Confidence: The confidence score of the intent detected by the chatbot.
  • Debug Messages: The debug messages generated by the chatbot during the conversation.
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