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Overview

ChatDash doesn’t pull any analytics data from the chatbot platform except for Voieflow & OpenAI projects. (You can see all the conversations and analytics without using our widget by toggling on “Use External Widget” in a chatbot creation process.) If you are conneting any other chatbot builder’s chatbot, You must use one of ChatDash’s supported channels to keep track of analytics data. See supported channels here: Supported Channels

The Analytics menu in the client dashboard provides insights into the performance of the chatbot. You can view the following shared analytics metrics:

shared-analytics

  • Total Conversations: The total number of conversations between the chatbot and the users within the selected date range.
  • Daily Conversations: The number of conversations per day within the selected date range.
  • Total Incoming Text Messages: The total number of incoming text messages from the users within the selected date range.
  • Daily Incoming Text Messages: The number of incoming text messages per day within the selected date range.
  • Interactions: The number of times users interact with your assistant, not just messages.
  • Average Interaction Count: The average number of interactions per conversation.
  • Unique Users: The number of unique users that have interacted with your assistant. (Only through the ChatDash chat widget)
  • Geographical Representation: The geographical distribution of your users measured as conversations by country. (Only through the ChatDash chat widget)

Note: Unique Users and Geographical Representation metrics are enabled solely by data collected through the ChatDash chat widget.

There are platform-specific analytics metrics available as well:

  • Voiceflow
    • Recognition Rate: The percentage of user utterances that the chatbot correctly recognizes.
    • Top Intents: The most frequently used intents by the users.
    • Token Usage: The number of tokens used by the chatbot.
OverviewConversations